Join the globally distributed Severalnines team

Support Engineer (APAC timezone)

Looking to join a vibrant startup with the security of an established team and product?

We're looking for a great support engineer to join our support team. Our support team is dedicated to helping and educating people who use our flagship product, ClusterControl. Whether our colleagues are working on troubleshooting a complex customer issue, teaching someone how to use a feature or discussing new feature requests with our development team, they can always be found going above and beyond the call of duty. Our customers and users are their main priority at all times and we’re looking for someone with an equally customer-focussed mind-set.

This position requires advanced troubleshooting skills and creative problem solving capabilities. You will work remotely as there is no central office, and most of us work from home. You will also take part in on-call rotation.

What we're looking for:

We expect you to:

  • Be experienced in managing MySQL or PostgreSQL databases. 

  • Be able to backup the database

  • Have experience in configuring the database based on the hardware specifications

  • Be able to identify and fix a problematic query

  • Know how to setup a proper monitoring solution and use it to improve database performance

  • Be familiar with basic High Availability concepts and know how to apply them in production

  • Know scripting languages that you can use for automating your tasks

  • Know your way around Linux operating systems (Debian, Ubuntu, RHEL, Centos)

  • Have great troubleshooting skills

  • Be willing to take part in the oncall rotation

  • Be fluent in English, both written and spoken. This position is customer-facing.

What would make you a perfect candidate (those items are not required, but if you can tick some boxes, that’s great!):

  • You are familiar with infrastructure orchestration tools like Ansible, Chef or Puppet

  • You worked with Docker and Kubernetes

  • You had an exposure on NoSQL databases like MongoDB or Redis

  • Experience in managing TimeScaleDB

  • Experience in managing Galera Cluster or other HA environments

  • Experience in managing PostgreSQL in a HA environment

  • Experience in managing MSSQL

  • You have worked with ProxySQL or MaxScale

  • You can find your way in cloud environments (AWS, GCP, Azure)

  • You have worked in a full-remote company

To apply, please email [email protected] with your CV and links to your github and/or LinkedIn profiles.